Below are our most frequently asked questions.
Yes, we ship worldwide. All pillows are sent via the Royal Mail and you can choose to have your it either tracked or untracked.
UK customers pay £2.50 while our overseas customers can pay as little as $5. All parcels are sent via The Royal Mail. It is a fast and reliable shipping service.
UK delivery takes two days from dispatch.
Europe takes around four days.
North America takes a week.
The rest of the world can take up to 10 days.
Please return the pillow to us within 14 days of receipt and we will refund you, minus 25%. We do not re-sell returned pillows and therefore this is the best way to ensure neither you nor use lose out. For more information, please see our Returns Page.
Our returns address is:
8, Sefton Park Studios
4 Croxteth Drive
No. Because we make all of our pillows to order here in the United Kingdom, it would not be practical to keep stock in stores and warehouses worldwide.
You can machine wash and dry your pillow.
Simply put it in the machine at 30°C and then tumble dry it. If you put a tennis ball in with the pillow during drying, this will facilitate an even distribution of the stuffing and aid fluffing. For more information, see our Care Instructions.
We find our pillows are best used on top of your regular pillow. This way you get the loft and neck support you’re used to whilst also benefiting from the ear support of the Original P.W.A.H™.
We make all of our pillows to order and are typically able to dispatch within two working days after you make your purchase. Please allow for weekends.
We accept all credit and debit cards, PayPal and for our UK customers we also accept cheques.
We make all of our pillows from a set pattern which we have developed after extensive trial and error. To deviate from this would be quite a disruption for our ladies and be prohibitively expensive. However, we are confident that the pillows are sized just right how they are.