Below are our most frequently asked questions.
Please return the pillow to us within 14 days of receiving it and we will refund you. It really is as simple as that.
Our returns address is:
8, Sefton Park Studios
4 Croxteth Drive
Yes, we ship worldwide. All pillows are sent via the Royal Mail and you can choose to have your it either tracked or untracked.
The price for postage and packaging is £4.50 and we send all parcels via The Royal Mail.
UK delivery takes two days from dispatch.
Europe takes around four days.
North America takes a week.
The rest of the world can take up to 10 days.
No. Because we make all of our pillows to order here in the United Kingdom, it would not be practical to keep stock in stores and warehouses worldwide.
You can machine wash and dry your pillow.
Simply put it in the machine at 40°C and then tumble dry it. If you put a tennis ball in with the pillow during drying this will facilitate an even distribution of the stuffing and aid fluffing.
We find our pillows are best used on top of your regular pillow. This way you get the loft and neck support you’re used to whilst also benefiting from the ear support of the Original P.W.A.H™.
We make all of our pillows to order and are typically able to dispatch within two working days after you make your purchase. Please allow for weekends.
We accept all credit and debit cards, PayPal and for our UK customers we also accept cheques.
We make all of our pillows from a set pattern which we have developed after extensive trial and error. To deviate from this would be quite a disruption for our ladies and be prohibitively expensive. However, we are confident that the pillows are sized just right how they are.