The Pillow With A Hole Ltd

Below are our most frequently asked questions.

Do you ship worldwide?

Yes, we ship worldwide. All pillows are sent via the Royal Mail and you can choose to have your it either tracked or untracked.

How much is shipping?

UK customers pay £3.50 while our overseas customers can pay as little as $5. All parcels are sent via The Royal Mail. It is a fast and reliable shipping service.

How long does delivery take?

UK delivery takes two days from dispatch.

Europe takes around four days.

North America takes a week.

The rest of the world can take up to 10 days.

Returns Policy.

Please return the pillow to us within 14 days of receipt and we will refund you, minus 25%. We do not re-sell returned pillows and therefore this is the best way to ensure neither you nor use lose out. For more information, please see our Returns Page.

What is your returns address?

Our returns address is:

8, Sefton Park Studios
4 Croxteth Drive
United Kingdom

Do you have a store or distributor in my country?

No. Because we make all of our pillows to order here in the United Kingdom, it would not be practical to keep stock in stores and warehouses worldwide.

How do I wash my Original P.W.A.H™

You can machine wash and dry your pillow.

Simply put it in the machine at 30°C and then tumble dry it. If you put a tennis ball in with the pillow during drying, this will facilitate an even distribution of the stuffing and aid fluffing. For more information, see our Care Instructions.


How do I use my pillow?

We find our pillows are best used on top of your regular pillow. This way you get the loft and neck support you’re used to whilst also benefiting from the ear support of the Original P.W.A.H™.

How long will it take for you to make my pillow?

We make all of our pillows to order and are typically able to dispatch within two working days after you make your purchase. Please allow for weekends.

How do I pay?

We accept all credit and debit cards, PayPal and for our UK customers we also accept cheques.

Can you make me a pillow of a different size or shape?

We make all of our pillows from a set pattern which we have developed after extensive trial and error. To deviate from this would be quite a disruption for our ladies and be prohibitively expensive. However, we are confident that the pillows are sized just right how they are.

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